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is a news writer focused on creative industries, computing, and internet culture. Jess started her career at TechRadar, covering news and hardware reviews.
Service is gradually starting to recover for Microsoft Outlook and 365 after an almost two-day outage impacting millions of users around the world. While some apps and features are still running in a degradated state, some people (including Verge staffers) are reporting that access to their emails has been restored, though the flow of Outlook mail might be delayed while efforts to fully fix the outage continue.
In its latest status page update, dated at 8AM ET on Friday, Microsoft said recovery efforts are going well:
We’re seeing continued recovery progress across affected regions, with broader improvements now observed in North America and sustained improvements across much of Europe. We’re also seeing encouraging recovery signals in Asia Pacific, although some users may continue to experience intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure.
Our focus remains on stabilizing recovered infrastructure, completing mitigation in the remaining impacted areas, and reducing delayed email queues and backlogs. We’re closely monitoring service consistency and validating recovery across different connection methods as we work toward full mitigation.
The scope of the outage also affects features in other Microsoft services, including SharePoint Online, Teams, Copilot AI, and 365 apps.
Microsoft added that it hasn’t found any evidence of the outage being connected to “malicious activity,” and that a full report detailing the root cause, and what actions were taken to fix it, will be shared after the issues are fully mitigated. Senior Verge correspondent Tom Warren reports that the outage is linked to Azure VNet config changes.
There’s still no ETA for a full restoration, but we will continue to monitor the situation.
Update, November 13th: Added the latest information from Microsoft.
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